Return / Refund Policy

We make every effort to ensure that your order is printed to your specifications and is of the excellent quality our clients are acustomed to receiving.

Unfortunately, printing is not a perfect science and in the rare occurrence that you receive a defective order, we will investigate it promptly and, in the case of our error, reprint it.

Here's what you should do when you receive a defective product :

A. Notify us by calling 1-877-215-2460 within 24 hours of receipt of the items. Our Customer Service Representatives will take the details of your order and notify Management promptly for investigation. They may ask for photos or other data, as well.
B. A Manager will contact you by phone or email to resolve the problem. If we determine that we made an error, we will reprint it.
In some instances, we will request that 100% of the items be returned to us prior to reprinting.

Terms of Use & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE.

USER CONTRACT

Welcome to Techniprint . This Web site is provided as a service to our customers. Please review the following basic rules that govern your use of the Techniprint site. Please note that your use of the Techniprint site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site, bypassing this Agreement, your use of this Site still binds you to these Terms and Conditions. Techniprint reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.

Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method.

Once a print job has been approved by customer and "sent to press" on the Site, no changes are allowed to the design, artwork, files, job parameters, or printing turnaround time. After a print job has been sent to Techniprint’s prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise noted.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds are given once Techniprint starts working on your order, which means Techniprint has received your necessary materials (i.e., digital files and payment) and has begun work on your job (i.e., your job is in production).

If we verify that we have made an error, we will re-run the order. We must be notified within 24 hours from delivery of any defects. In order to receive the replacement, customer must return 100% of the defective order at their expense within 5 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.

In some cases, a partial or full refund may be extended to the customer if no work has been completed by Techniprint for a specific order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order as well as merchant bank fees on credit card transactions.

Refunds resulting from but not limited to, quantity, paper stock and shipping downgrades or cancellations prior to being in production shall be subject to a minimum fee of $15.00, up to 3.5% of the total amount.

Techniprint maintains materials inventory and staff, and schedules time on all equipment for orders that have been placed to ensure our ability to produce them at any certain time. Orders that are not yet in production within 5 days of order already incur additional equipment, labor and inventory costs for Techniprint. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.

Each order made from Techniprint is a contract between you, as the customer making the order, and Techniprint. The fact that you have made an order on behalf of a third party does not absolve you of liability to Techniprint. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Techniprint.

Our Sales Tax Policy

Techniprint charges sales tax to orders received from within the state of Arizona unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate.

Proofs

If requested, an online proof will be available for your review after we have received your file upload. Actual time will vary depending on our current workload. No job will be sent to press without your approval. It is the customer’s responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by customer's non-approval of the proof.

An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Neither do they show color change from RGB or Pantone to CMYK.

The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. Customer is fully responsible for all that is contained in the final approved proof.

Techniprint offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the customer when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while it’s main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.

The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by Techniprint on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the customer’s responsibility to determine if they need a hard copy proof with their print order.

Color Accuracy

Techniprint will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with Techniprint you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

Application of UV coating may effect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.

No Liability for Errors

Techniprint is not liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size. Techniprint does not make any changes on customer files.

Overprint and Underprint Policy

Due to the gang run method that Techniprint uses, we cannot guarantee that every order will be the exact number of items which are ordered. Techniprint can only guarantee that it will come within plus or minus 10% of the number of items ordered.

Artwork Files

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Techniprint. Techniprint is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Techniprint , you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Printing Turnaround Time

Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Printing turnaround time begins when we receive approval for your proof and full payment has been made. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready, printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.

For our Next Day Turnaround option, orders and files must be submitted by 9:00 A.M PST (12 noon EST) and proofs must be approved by 12:00 noon PST (3:00 P.M. EST), to have the item shipped out of our facility on the next business day. In other words, if you approve a proof on your Next Day Turnaround order by 12:00 noon PST on Tuesday, it will be sent out of our facility for shipping by end of business Wednesday. Otherwise, your Next Day Turnaround order placed on Tuesday would ship on Thursday. This applies to Next Day Turnaround orders only.

For all other turnaround options, orders and files must be submitted by 1:00 P.M PST (4 P.M. EST) and proofs must be approved by 5:00 P.M. PST (8:00 P.M. EST), printing turnaround time begins the next business day. For example, a job for two-day printing turnaround that you submitted at 3 P.M. PST and approved by 5:00 P.M. PST on Tuesday will be shipped out of our facility by end of business Thursday.

Please note that Techniprint is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Production Turnaround includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

Printing turnaround time for jobs with approved proofs and payment is guaranteed. The remedy for failing to meet a deadline is limited to a pro-rated refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected. Techniprint will not be responsible for shipping-related costs on orders that do not go out by the due date.

Shipping

You need to select one of the shipping options presented to you on the Site. All shipping is currently done via FedEx. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by FedEx. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and Techniprint assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Techniprint responsibility is limited to preparing your printing order and delivering it to FedEx for shipping. Techniprint is not liable for damages which occur in shipping. If an order is not picked-up from Techniprint facility within 30 days, it will be recycled. Should the customer provide alternative delivery/shipping instructions before the 30 day period, the cost shall be paid by the customer.

We cannot ship to P.O. Boxes or APA/FPO addresses.

Target Arrival

Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a Hardcopy Proof, we already factor in additional time to reach your target date. For Standard Hardcopy Proof, expect approximately six business days to receive and approve your proof. For Next Day Hardcopy Proof, expect two business days. Both printing and shipping times are based on business days only and do not include weekends or holidays.

For example, a product with a printing turnaround time of two business days and a shipping method of 2nd Day Air would have a target arrival date four business days after your files have been received by us.

The cut off time for accepting files is 9:00 A.M. PST (12:00 Noon EST). If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.

Please understand that target arrival dates are estimates, not guarantees. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date.

Cancellation Policy: There are no paid subscriptions for our order site. All user accounts are user-created. If you need your data and account removed from our site, call Customer Service at 1-877-215-2460.

Miscellaneous

All complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defects (as determined by Techniprint), Techniprint would rerun your job at no charge.

All materials we create in producing your printed product are the property of Techniprint . Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.

General Terms and Conditions

Copyright Notice

You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Techniprint and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

Corporate Identification and Trademarks

" Techniprint ", and any and all other marks appearing on this Site are trademarks of Techniprint in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Techniprint's prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. Techniprint prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by Techniprint in writing.

Use Restriction

You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Techniprint. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Techniprint's prior written consent is prohibited.

Email

We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Techniprint programs. Also, please remember that you are responsible for whatever material you submit and that you, not Techniprint, have full responsibility for any message that you send, including its reliability, originality and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any, and all, rights to materials and ideas submitted to us become the exclusive property of Techniprint.

General Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Techniprint — INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") — BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, R FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by Techniprint for making a Request.

Some states—to the extent their law might be deemed to apply, notwithstanding the selection of Arizona law —do not allow the limitation of liability, so the foregoing limitations might not apply to you.

Indemnification

You agree to defend, indemnify and hold harmless Techniprint and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.

Third Parties

If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.

Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.

User Comments, Feedback and Other Submissions

All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of Techniprint . The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.

Links to other Web sites and Services

To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to Techniprint, and are neither its employees nor agents.

Termination of Usage

User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.

Miscellaneous

The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.

None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the "Agreement") between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

Governing Law

The internal laws of the State of Arizona shall govern the performance of these Terms and Conditions, without regard to such state's conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Phoenix, Arizona for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.

Techniprint Company
2545 North 7th Street
Phoenix, AZ 85006
602-257-0686
877-215-2460

Your Account

Login to your account to create custom quotes, access your order history, current order status and upload files. Re-orders of commonly ordered items are just a click away.

Setting up an account is fast and simple.

You can place an order now and upload your files or create a project quote to save for later, as well as upload files for a later project.

Testimonials

This signage is by far the most impressive quality set they have had done for this, or any other event. It appears that we will be hired for the next event; we (you) have impressed them so well. Hats off to all of you at Techniprint, in our eyes, you are A++ #1. We are proud to have you as one of our vendors. You always come though where others say they can’t. You always have a fair price…and the “CAN DO” attitude.

Thanks Again,
Fred

I just wanted you to know that Kyle and the Xerox crew have managed to provide another repro miracle for us on short notice for a huge number of sheets. We truly appreciate Techniprint’s service.

Thank you,
Jo Anne

We would like to express our sincere thanks for your quick action last Friday. A call for a service late on Friday afternoon usually is a “no go” with other companies. However you and your team really came through for us in a pinch and we are very appreciative and grateful for your sense of urgency and dedication to prompt service. Your friendly staff, quality, speed of service and the “CAN DO” attitude presented to us at all times are the reason we will continue to use your services.

Sincerely
Gretchen and Pauline

Thirty-six signs were installed this weekend and they look amazing! I am really impressed with this print company. I have never, ever come across one that is better at least for this product- and their service has been phenomenal. Everyone is loving the signs!

Thanks again, April

In the grand scheme of things my wife and I are very small customers. Yet your staff treated us professionally and courteously when we brought our project in for reproducing. You would think we were the biggest customers you had all day. The results were outstanding, delivered on time and at a price that was great for the value received. Keep up the good work.

Ed and Peggy

Just wanted to thank you and your crew for the great work you did on the programs. They looked really nice. I always appreciate your company for how you deal with crazy people like us who work off such a hectic, unpredictable schedule. We’ll be in touch for our Christmas programs. Thanks again!

Ruth

Customer Service

The new online tools are here for your convenience.

However, as always, if you call Local-(602)257-0686, or toll-free- 1-877-215-2460, during normal business hours,

7:30AM til 5PM AZ Time

you'll still be connected to a real live person who is here to help you with your print project.

That's just how we roll.